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5 Chrome Apps I Can’t Live Without
As a blogger and social media strategist, there are a few things I absolutely would not be caught dead without. I have to keep on top of a ton of tasks in all my roles, and the faster and more efficiently I can get these done, the better! Having important tools only a click away makes all the difference in the world – hence why I love keeping my Chrome toolbar stocked with things I need every day. The current state of my toolbar: Ok so there’s more than five, but some tools I can live without! 5 Chrome Apps I Can’t Live Without 1. Buzzsumo Ever since Twitter icons the world over [...]
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The New World of Mini Consumer Packaged Goods
What do 7.5-oz Coke “mini cans,” Heinz “Fridge Fit” ketchup bottles and Campbell’s Ready-to-Serve soups have in common? All are food-packaging innovations borne out of consumer demand, as well as customers’ willingness to pay extra for unique features and benefits that have ultimately led to profitable bottom-line growth in flat or declining categories. In many instances, these breakthrough concepts required only minor changes to existing packaging and size, yet paid major dividends in terms of added convenience. While successful innovations are often a hit- [...]
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Would Amazon’s 30-Hour-Week Experiment Work in Your Company?
Marion Barraud for HBR A friend of mine was having a hard time balancing her career at a large financial firm with her family demands. She worked at one of those all-too-typical workplaces where employees are expected to log 60 hours or so a week — a perfect illustration of what I call a “culture of overwork.” She told me she was going to take the part-time work option her employer had offered. She would work about 30 hours a week at reduced salary, and would get to keep her benefits. To her, this sounded like a good solution. However, I counseled her that, [...]
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Why Young Bankers, Lawyers, and Consultants Need Emotional Intelligence
Vincent Tsui for HBR Early in your career — whether it’s in banking, law, consulting or accounting — you will discover that all of your colleagues are as smart and hard working as you. You’ll learn that the key to being successful must be something else. Over my 40-year banking career, I’ve learned that the critical distinguishing factor for advancing in the professional services is emotional intelligence (EQ). Without EQ, it’s likely that you will be your firm’s “best-kept secret” — not recognized, not appreciated, not promoted an [...]
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The False Premise of the Shareholder Value Debate
Though never dormant for long, the debate about shareholder value maximization is having another flare-up. That discussion is a good thing, I think. However, it feels to me that all of the argumentation contains an unhelpfully false premise. Proponents of shareholder value maximization got a crucial logical boost in the late 1970s when Mike Jensen, a friend of mine and a great scholar, made the argument that the only way a corporation can make intelligent decisions is if it has a single goal that it seeks to maximize because it is impossible to optimize two (or more) things at once. “Sta [...]
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Should You Talk About Politics at Work?
When politics is as heated as it has been in the U.S. this election cycle, it’s hard to resist the desire to talk about what’s going on with your coworkers. But is the office the right place to discuss whether you are a Clinton or Trump fan? Or whether you’re happy and furious about Brexit? What’s the most tactful way to go about it? And what should you do about the coworker who can’t tamp his enthusiasm and relentlessly talks about politics? What the Experts Say Talking about politics at work is tricky business. “Politics is very personal, and we tend [...]
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Applying Game Theory to the Supreme Court Confirmation Fight
HBR STAFF “Politics is not a game,” Winston Churchill once said. “It is an earnest business.” And yet like any business, politics is rife with strategic challenges and opportunities that game theory can help elucidate. With that in mind, let us turn our attention to the latest glaring example of political business not getting done: the still-unfilled seat on the U.S. Supreme Court. First, a quick reminder of how we got here. The death of Justice Antonin Scalia in February set off a political stalemate that has served as a sidebar to the presidential election [...]
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To Get More Feedback, Act More Coachable
It’s hard to say who dreads critical feedback more: the manager giving it or the person receiving it. As the receiver, it can be uncomfortable and stressful to hear that you’re not performing well. And the manager, knowing this, fears that the receiver may not react productively and therefore is likely to postpone sharing their views. But we all need and want feedback. That’s how we get better at our jobs and advance in our careers. So it’s up to you to show your boss that you are willing to hear and act on feedback. The more your boss perceives you as “coachable, [...]
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Diverse Teams Feel Less Comfortable — and That’s Why They Perform Better
In numerous studies, diversity — both inherent (e.g., race, gender) and acquired (experience, cultural background) — is associated with business success. For example, a 2009 analysis of 506 companies found that firms with more racial or gender diversity had more sales revenue, more customers, and greater profits. A 2016 analysis of more than 20,000 firms in 91 countries found that companies with more female executives were more profitable. In a 2011 study management teams exhibiting a wider range of educational and work backgrounds produced more-innovative produ [...]
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Building Emotional Agility
Susan David, author of Emotional Agility and psychologist at Harvard Medical School, on learning to unhook from strong feelings. Download this podcast [...]
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How to Start Networking in a New City
Networking is tricky for everybody, whether you’re an introvert or an extrovert, a newbie or a seasoned business operative. But since networks grow exponentially — one person introduces you to three more, who each introduce you to three more — it can feel really tough to break in when you truly don’t know anyone. If you’ve just uprooted yourself to move to a new city or country, for example, where do you begin? First, figure out the types of people you’d like to get in touch with and what you want from them. Be as concrete as possible: Why do you w [...]
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Messaging Apps Are Changing How Companies Talk with Customers
H&M: So how would you describe your style? Me: Classic. H&M: Perfect! I’ve just created a custom style for you. H&M: Here’s an outfit with a polo shirt. Do you like this? Me: Looks great. H&M: Awesome! Would you like to shop this, share it, or save it? Me: Share it. H&M: Which friends do you want to share this outfit with? An engaging conversation with a helpful retail employee. Except the person helping me wasn’t a person: It was a bot. And the conversation didn’t take place on H&M.com or the company’s mobile app. It happened on Kik, [...]
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