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How Competition Is Driving AI’s Rapid Adoption
Tomohiro Ohsumi /Getty Images Artificial intelligence (AI) is engendering all kinds of breathless headlines, from being able to play Go to spotting rare cancer tumors. But how will AI impact the economy in broad terms? The answer hinges on both on what AI can be used for and the dynamics of a competitive race to adopt AI that’s set to unfold between firms. New research from the McKinsey Global Institute simulates the potential global macroeconomic impact of five powerful technologies (computer vision, natural language, virtual assistants, robotic process automation, and a [...]
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Why Doctors Need Leadership Training
STOCK4B-RF/Getty Images Medicine involves leadership. Nearly all physicians take on significant leadership responsibilities over the course of their career, but unlike any other occupation where management skills are important, physicians are neither taught how to lead nor are they typically rewarded for good leadership. Even though medical institutions have designated “leadership” as a core medical competency, leadership skills are rarely taught and reinforced across the continuum of medical training. As more evidence shows that leadership skills and management practices positive [...]
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Help Your Team Measure Customer Experience Data More Accurately
Tomekbudujedomek/Getty Images Customer experience (CX) goes beyond measuring the relationship between customers and companies; it is also about quantifying the hundreds of regular interactions and residual memories that influence future behavior. Specific tools like journey mapping and touchpoint management are keys that employees can use to unlock the code for many in-store and in-person experiences. But it’s important for your team to understand the context in which data is being used to make company-wide decisions. The balanced scorecard was initially popularized in the early 1990s a [...]
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To Land a Great Job, Talk About Why You Love Your Work
TOSHINORI TARUI When interviewing for your next job, how can you impress your recruiter and increase your chances of securing a job offer? Of course you may wish to emphasize your ambitions and goals you hope to achieve as a result of working at the company — your extrinsic motivation for the job. But to what extent should you also emphasize your love for your work and what you hope to achieve as part of the process of working at the company? This comprises your intrinsic motivation for the job, and most of us understand how important it can be to sustained engagement at work; but do re [...]
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Debating Minimum Wage, and Reflections on a Year of #MeToo
Youngme Moon, Mihir Desai, and Felix Oberholzer-Gee are back with Season 2 of After Hours! In this episode, they debate whether the federal minimum wage should be raised, offer their personal reflections on a year of the #MeToo movement, and share their picks for the week. Download this podcast For interested listeners: Early evidence on the $15 minimum wage, including the research cited by Felix Slides from a recent classroom discussion Mihir led on #MeToo HBR Presents is a network of podcasts curated by HBR editors, bringing you the best business ideas from the leading minds in management. [...]
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Using the Power of Supply Chains to End Sexual Harassment
Image Source/Getty Images In the year since allegations of sexual misconduct against Hollywood mogul Harvey Weinstein shocked the public, the #MeToo movement has exposed widespread workplace sexual harassment—not just in the entertainment world, but across industries. Last week, we at New America’s Better Life Lab published what we believe is a novel, forward-thinking report on the reality that harassment is “severe, pervasive, and widespread” across low and high income jobs and male- and female-dominated occupations. We also published an accompanying toolkit, called # [...]
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How Storytelling Can Help Young Doctors Become More Resilient
Hudzilla/Getty Images I recently stood in front of a group of emergency room residents at my hospital and asked an unusual question.  “Has any of you ever judged your attending physician for not trying hard enough to save a patient’s life?” Then I looked around the room. But like every time I’d given this presentation, there were no takers. I can’t say I was surprised. I was piloting a new program which uses storytelling to help young doctors reflect on how they handle the emotional and psychological toll of caring for suffering patients. In my experience, e [...]
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John Kerry on Leadership, Compromise, and Change
John Kerry, former U.S. Secretary of State, shares management and leadership lessons from his long career in public service. He discusses how to win people over to your side, bounce back from defeats, and never give up on your long-term goals. He also calls on private sector CEOs to do more to solve social and political problems. Kerry’s new memoir is Every Day Is Extra. Download this podcast [...]
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265: How One Blogger Grew His Traffic Tenfold Without Producing New Content
The post 265: How One Blogger Grew His Traffic Tenfold Without Producing New Content appeared first on ProBlogger. One Blogger’s Experience of Growing Traffic Without Producing New Content If you’ve been blogging for a while you’ll relate to Todd Tresidder’s story in this episode of our Blogger Breakthroughs series. A blog that’s been around for a year or more ends up looking messy, and gives readers an inconsistent user experience. Content is old and repeated. Links are broken. Content comes in different styles and voices. Graphics look dated. A blog can become a hous [...]
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If Humility Is So Important, Why Are Leaders So Arrogant?
Martin Poole/Getty Images A recent management column in the Wall Street Journal appeared under the appealing headline, “The Best Bosses Are Humble Bosses.” The article reported that humble leaders “inspire close teamwork, rapid learning and high performance in their teams.” It even reported that one HR consulting firm is planning to introduce an assessment to identify personality traits that include “sincerity, modesty, fairness, truthfulness, and unpretentiousness,” inspired in part by what two psychology professors call the H Factor (“a combina [...]
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How We Teach Digital Skills at PwC
Photography by Bob/Getty Images Across our society and in all industries, leaders and their organizations are racing to unlock the value of data, tech-enable business processes, and create better, more digitally-enhanced experiences for customers, clients, and employees. They are working to disrupt their own businesses before somebody else does. This cannot be done without substantial investment in talent. With about 500,000 unfilled tech jobs in the U.S., a number that’s widely anticipated to double by 2020, executives know they can’t hire their way out of the need for upskilled [...]
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Help Your Team Do More Without Burning Out
Image Source/Getty Images As we begin our coaching session, Nick is fired up. He radiates energy, his eyes are beaming with determination, and he never really comes to a full rest. He speaks passionately of a new initiative he is spearheading, taking on the looming threats from Silicon Valley, and rethinking his company’s business model completely. I recognize this behavior in Nick, having seen it many times over the years since he was first singled out as a high-potential talent. “Restless and relentless” have been his trademarks as he has risen through the ranks and aced o [...]
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