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Working with People Who Aren’t Self-Aware
Sven Krobot/EyeEm/Getty Images Even though self-awareness — knowing who we are and how we’re seen — is important for job performance, career success, and leadership effectiveness, it’s in remarkably short supply in today’s workplace. In our nearly five-year research program on the subject, we’ve discovered that although 95% of people think they’re self-aware, only 10 to 15% actually are. At the office, we don’t have to look far to find unaware colleagues — people who, despite past successes, solid qualifications, or irrefutable intelligenc [...]
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Lessons from Mayo Clinic’s Redesign of Stroke Care
David Pereiras/Getty Images Facing escalating costs of medications and technology, health care patients and providers in the United States continue to search for opportunities to reduce overall costs while maintaining and improving health care outcomes. At the Mayo Clinic Comprehensive Stroke Center Practice, we conducted a project to design and deliver care more customized to the needs of individual patients while reducing cost and resource constraints. It is a risk-stratified approach that could be applied to treating many medical conditions. The Mayo Stroke Practice used time-driven activi [...]
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Underpaid (Live)
Do you deserve a higher salary? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your questions in a live taping with an audience of compensation experts. With the help of Susan Hollingshead, the chief people officer at Vendini, they talk through how to get more money when you haven’t been in your role long, the company isn’t giving out merit increases, or you’re at the bottom of your job’s salary range. Download this podcast Listen to more episodes and find out how to subscribe on the Dear HBR: page. Email your questi [...]
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How to Stop Delegating and Start Teaching
Creativ Studio HeinemannE/Getty Images As a college professor, I regularly train PhD students. In psychology and most fields of science, students are assigned to a project early on in their studies and learn key skills through an apprenticeship model. Many go onto to take on projects related to more specific research goals, and are eventually taught to design their own studies — a slow and painstaking process. Each step, from idea development and design to data analysis and reporting, requires a lot of supervision. It would generally be faster for lab directors to hire employees to carr [...]
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To Land a Great Job, Talk About Why You Love Your Work
TOSHINORI TARUI When interviewing for your next job, how can you impress your recruiter and increase your chances of securing a job offer? Of course you may wish to emphasize your ambitions and goals you hope to achieve as a result of working at the company — your extrinsic motivation for the job. But to what extent should you also emphasize your love for your work and what you hope to achieve as part of the process of working at the company? This comprises your intrinsic motivation for the job, and most of us understand how important it can be to sustained engagement at work; but do re [...]
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How Storytelling Can Help Young Doctors Become More Resilient
Hudzilla/Getty Images I recently stood in front of a group of emergency room residents at my hospital and asked an unusual question.  “Has any of you ever judged your attending physician for not trying hard enough to save a patient’s life?” Then I looked around the room. But like every time I’d given this presentation, there were no takers. I can’t say I was surprised. I was piloting a new program which uses storytelling to help young doctors reflect on how they handle the emotional and psychological toll of caring for suffering patients. In my experience, e [...]
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Why People Aren’t Motivated to Address Climate Change
Education Images/Getty Images People are often highly motivated to avoid threats. If you are walking down a dark, isolated city street, you are vigilant for unexpected sights and sounds and probably pick up the pace to get back to a populated area as quickly as possible. If you step into the street and see a bus bearing down on you, you jump back. If a large unfamiliar dog is growling outside your front door, you stay inside. This week, we were updated on another serious threat. According to the recent United Nations report on climate change, if the nations of the world do not take drastic ac [...]
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How One Nonprofit Is Expanding Health Care for the Uninsured
Bjarte Rettedal/Getty Images America spends $3.3 trillion on health care, or more than $10,000 per person, which is twice as much as any other industrialized country. Yet nearly 30 million Americans, or 10% of the population, are uninsured. If the Affordable Care Act unravels in the near term, the number of insured could creep back up to 50 million, the level in 2009. These numbers exclude the millions more who are underinsured — people with high deductibles, high copays, and benefit caps that leave them very exposed if they fall seriously ill and are hospitalized. Washington, DC invari [...]
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Staying Focused in a Noisy Open Office
retales botijero/Getty Images Let’s face it: The open office can be a nightmare, especially when you’re working on something that requires your undivided attention. To make matters worse, your colleagues can be distracting — maybe they’re having loud conversations or their cell phones are constantly chirping. How can you make peace with your open office? How should you handle loud coworkers who are disturbing your focus? What’s the best way to cope with the noise and distractions in your office without coming across as antisocial or rude? What the Experts Say The [...]
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Why Leaders Need to Cultivate Complementary Strengths
Grove Pashley/Getty Images Robert is a strong leader. How do I know? When he left one company to join another, many in his top team followed him to the new company because they wanted to keep working for him. That’s a pretty strong testimonial. “Yes, he pushes us hard,” one of his direct reports told me, “but I work harder and I deliver. I like that.” But every leader — even strong ones — have their challenges. And while Robert (not his real name) inspires hard work and loyalty, he also inspires fear, especially in people who don’t know him well [...]
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How Netflix Expanded to 190 Countries in 7 Years
Fernando Trabanco Fotografía/Getty Images Netflix’s global growth is a big factor in the company’s success. By 2017 it was operating in over 190 countries, and today close to 73 million of its some 130 million subscribers are outside the U.S. In the second quarter of 2018, its international streaming revenues exceeded domestic streaming revenues for the first time. This is a remarkable achievement for a company that was only in the U.S. before 2010, and in only 50 countries by 2015. Other U.S. internet companies have scaled internationally, of course (Facebook and Google are [...]
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Stop Complaining About Your Colleagues Behind Their Backs
ICHIRO/Getty Images In my coaching work with leaders and teams, I often ask my clients whether they engage in workplace gossip. More often than not, they respond, “of course not!” with a look on their faces that indicates that they are insulted to have been asked such a question. But when I ask them whether they have ever participated in a “confirmation expedition” — whereby they 1) ask a colleague to confirm their own negative or challenging experience with a third colleague who is not present, or 2) welcome a similar line of confirmation inquiry from another co [...]
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