Elena Botelho, partner at leadership advisory firm ghSmart, talks about the disconnect between the stereotype of the CEO and what research shows actually leads to high performance at that level. She says the image of the charismatic, tall male with a top university degree who’s a strategic visionary and makes great decisions under pressure is a pervasive one. However, research shows that four behaviors more consistently lead to high performance in the corner office: 1) deciding with speed and conviction 2) engaging for impact 3) adapting proactively 4) delivering reliably. Botelho is the [...]
Since almost the beginning of management research, we’ve known that social dynamics affect workplace performance. Indeed, one of the pivotal questions of Gallup’s famous employee engagement survey asks whether respondents “have a best friend at work.” But while friendship at work always being a good thing is a strong assumption, recent research suggests that having a close friend in the workplace might be more nuanced than we assume. There are definitely benefits, but there are also costs.
The research comes from a group of professors led by Jessica Methot of Rutgers Un [...]
Whether we like it or not, a person’s appearance affects their success at work. When an employee looks unkempt or wears revealing clothing, they may have a harder time gaining their colleagues’ or customers’ respect. But how do you broach what feels like a sensitive topic? And how can you frame the feedback as trying to help them — not make them feel self-conscious?
What the Experts Say
It would be nice if looks didn’t matter at all, but that’s rarely the case. “How we show up and deliver our work is as important as the content,” says Amy Jen Su, [...]
Email attacks are cheap, easy, low risk, and high reward. No wonder a “malicious email is the cyber spy’s favored way in.” An email security breach could impact your organization’s revenue and reputation. Protecting yourself from a breach can be daunting, given how many emails pass through your organization each week.
But if you think of cybercriminals as a business, you can keep up with them more effectively. After all, most want to make a profit. They work in a well-oiled, thriving criminal industry. Their operations involve partnerships, specializations, an [...]
When Army 2nd Lieutenant Joseph Riley was a senior at the University of Virginia, he ranked 10th out of 5,579 in the Reserve Officers’ Training Corps (ROTC) National Order of Merit List. Upon graduation, he was proudly commissioned an Army officer and selected as a Rhodes Scholar to study at Oxford, where he pursued a master’s degree in international relations.
That was where the trouble began. In 2015 the Army informed Riley that, because of his time away, he was not being promoted alongside 90% of his peers to the rank of 1st lieutenant and he would soon be facing a board to dete [...]
On November 9, 2016, the shareholders of Australia’s largest company, and the world’s tenth-largest bank, revolted. The Commonwealth Bank’s shareholders were reacting to the board’s annual Remuneration Report, which contained a recommendation that the CEO be granted a bonus based on what critics saw as “soft” measures. Other firms have ventured down this path, including the conglomerate Wesfarmers, with its 200,000-plus staff, and the global hospital operator Ramsay Health Care.
Should CEO performance be assessed only on “hard” measures? Should s [...]
To ban or not to ban laptops? Millions of global travelers are anxiously awaiting the answer to this question. Since the U.S. government received credible intelligence that ISIS had developed the capability to conceal explosive devices within laptops, tablets, and other large electronic devices, these devices have been banned, as of late March, from the airline cabins of U.S.-bound flights originating from 10 airports in the Middle East and North Africa. However, within the last week the Trump administration has been hinting that the ban could be extended to European airports.
This p [...]
Laura Schneider for HBR
In early May 2017 Republicans in the U.S. House of Representatives voted to repeal and replace the Affordable Care Act (or Obamacare). Subsequently, Republicans in the U.S. Senate began working on their version of a law to do the same. The House bill is flawed, leaving many uncertainties that the Senate has promised to address. While the fate of the bill is in flux, there are three immutable trends in the U.S. health care system that won’t change. As a result, regardless of how the law evolves, tremendous opportunities will remain for consumers, medical provide [...]
The contemporary business world lauds those who are seen as creative. Innovators such as Elon Musk and Jony Ive have become household names. Yet, for many of us, despite our best efforts to be recognized as creative thinkers, our suggestions in meetings are ignored and our pitches to bosses get rebuffed.
If your colleagues have already formed an opinion of you as technically competent but a little staid, it’s going to take a lot to change their minds and get them to listen — a situation that’s especially true for women, who, research suggests, are often unfairly vie [...]
In 2014 Jess Jacobs, a director in an innovation lab, started blogging about her experience as she received treatment for two rare diseases. Jess was trained as a Six Sigma Green Belt. So unlike your average patient, she described one 12-hour wait in the ER as having a “7% process cycle efficiency.” Likewise, she determined that just 29% of her 56 outpatient doctor visits were useful. She made 20 visits to the emergency room and spent 54 days in the hospital across nine admissions, but her calculations showed that just 0.08% of that time was spent treating her conditions. “St [...]
Vincent Tsui for HBR
Today’s executives spend a lot of time managing the balance sheet, despite the fact that it doesn’t represent their company’s scarcest resource. Financial capital is relatively abundant and cheap. According to Bain’s Macro Trends Group, the global supply of capital stands at nearly 10 times global GDP. As a result of capital superabundancy, global quantitative easing and relatively low demand for investments in R&D and capital projects, the after-tax cost of borrowing for many companies is at or near inflation, making the real cost of borrow [...]
The conventional wisdom about negotiating — whether for a job salary or the price of a house — is that you’re better positioned to get what you want when you have more offers to leverage. For example, the more job offers an MBA graduate has, the better positioned they are to get a good deal with a recruiter. If you’re considering multiple options, your counterpart may feel pressured to make a better offer to keep you at the negotiation table.
As our research shows, however, having alternative offers does not always help you. In a series of exper [...]